Right of withdrawal


Pursuant to and for the purposes of articles. 64 et seq. Legislative Decree no. 206/05 the Customer may exercise the right of withdrawal within 10 working days of receipt of the goods, without any penalty and without specifying the reason (only and exclusively in the event that the product has not been opened and used ).

The Customer must follow the following simple procedure:

1) Send a Right of Withdrawal request via email to the site manager at info@cheprofumo.it within 10 working days of receiving the goods.

Obviously in case of any problem you can contact Customer Service at 3921311286 by telephone or via whatsapp or send an email to info@cheprofumo.it

2) Arrange, using a courier of your choice, to ship the product to Fal.Ni Trade Srl carefully packaged in the original packaging, inserting inside a copy of the Authorization email received as a response from the Manager Fal.Ni Trade Srl .

Fal.Ni Trade Srl will refund the amount spent with the same payment method with which the purchase was made (the shipping costs incurred by the customer to return the goods will not be refunded), within 5 days of receiving the goods.

The Right of Withdrawal does not apply to products used even partially (even just by spraying the product to smell its fragrance) without any exception and under any circumstances.
It will not be possible to apply the right of withdrawal if the returned product is not intact, meaning any damage not due to transport (lack of original packaging, absence of integral parts of the product, etc.).